DO YOU HAVE QUESTIONS?
WE HAVE ANSWERS!
WHAT MATERIAL ARE THE ABSORBERS MADE OF?
The high sound-absorbing effect of our acoustic elements is created by the weave of the PES staple fibers from which our acoustic fleece is made.
The proportion of recycled PET is around 60%. The fleece is dimensionally stable, tear-resistant, allergy-friendly and has been awarded an Ökotex Standard 100 and can be recycled again.
The covers of the classics consist of an acoustic fabric with a linen-like structure. In this way, the sound waves are transmitted to the core made of PET fleece and the high degree of sound absorption is achieved.
CAN I WASH ALL ACOUSTIC PANELS?
The PET fleece itself can be wiped with a damp cloth and vacuumed.
You can wash the colorful covers of our classics at 30°C in the washing machine on a delicate program.
HOW DO I BEST ARRANGE THE PANELS?
You will achieve the best effect if you hang ceiling and wall panels, as this allows you to absorb the sound waves on all sides.
If this is not possible, spread the wall panels around the room. This will prevent the walls from reflecting too many sound waves.
It is best to arrange the ceiling panels generously over the area where you want them to work. In this way, many sound waves are captured directly.
HOW DO I INSTALL THE PANELS ON THE WALL?
The wall panels are attached with a Velcro system. The Velcro strips are self-adhesive on the back, so all you have to do is peel off the foil.
Clean the wall of dust before fixing. Please do not touch the adhesive side of the Velcro strips with your fingers, otherwise the hold of the sebum on the skin can be reduced.
Press the adhesive strips onto the panel for about 30 seconds so that the adhesive sides can adhere well to the acoustic fleece. Align your panel with the wall and then press it against the wall for about 30 seconds. Preferably at the height of the Velcro strips.
If the plate is crooked, you can realign it at any time using the Velcro strips.
HOW DO I INSTALL THE PANELS ON THE CEILING?
The ceiling panels are attached with ropes.
We provide you with screw hooks that you simply screw into the panels by hand. Make sure the breakpoints are symmetrically aligned. Then thread the rope through the opening of the wire rope holder with hook. The screws, dowels and the counterpart to the cable holder are screwed into the ceiling using a drill. Then you screw on the screw hook and set the rope length.
DO I HAVE A RIGHT OF RETURN?
Yes. If the products arrive damaged, the statutory warranty obligation will of course apply.
We also offer you a 30-day return policy for undamaged items, starting with the receipt of the item.
EVERYTHING ABOUT SHIPPING
HOW LONG DOES THE DELIVERY TAKE?
Since we produce all of our acoustic panels to order and are currently struggling with delivery problems with the materials, you can expect a production time of 15 - 20 working days for the classics. For Divide or the pure PET products, we have a production time of around 2 days. Then your order will be handed over to the shipping service provider GLS. Normally, shipping within Austria takes a maximum of 2 days, to Germany 2 to 3 days and to all other European countries between 3 and 5 days.
HOW DO RETURNS WORK?
It is best if you contact us in writing using the contact form on the homepage or the e-mail address email@example.com and describe the reason for your return. If you have received damaged items, please contact us by email and attach photos.
We will then send you a link for the return label.
Well packaged and with this shipping label attached, you can then return the package to us in a GLS parcel shop.
WHICH SHIPPING SERVICE PROVIDER WILL MY PACKAGES COME WITH?
We ship all our packages throughout Europe with GLS.
HOW ARE THE SHIPPING COSTS CALCULATED?
We have 6 different shipping rates within the EU, excluding Spain:
Shipping rate 1: €0.00 - €400.00 - €6.99 EUR
Shipping rate 2: €400.01 - €800.00 - €13.99 EUR
Shipping rate 3: €800.01 - €1,200.00 - €20.99 EUR
Shipping rate 4: €1,200.01 - €1,600.00 - €27.99 EUR
Shipping rate 5: €1,600.01 - €2,000.00 - €34.99 EUR
Shipping rate 6: €2,000.01 and more - €41.99 EUR
In Spain and non-EU countries the following shipping rates apply:
Shipping rate 1: €0.00 - €400.00 - €9.99 EUR
Shipping rate 2: €400.01 - €800.00 - €19.99 EUR
Shipping Rate 3: €800.01 - €1,200.00 - €29.99 EUR
Shipping Rate 4: €1,200.01 - €1,600.00 - €39.99 EUR
Shipping Rate 5: €1,600.01 - €2,000.00 - €49.99 EUR
Shipping rate 6: €2,000.01 and more - €59.99 EUR
Fabric samples are sent without shipping fees!